POSITION SUMMARY:

The Administrative Assistant provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, and social media.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Must have excellent customer service skills
• Must uphold HIPAA compliance.
• Must demonstrate a strong work ethic, professionalism and willingness to learn.
• Able to work in a fast-paced and demanding work environment
• Technologically savvy and familiar with Microsoft Office products including: Google Workspace- Word, Excel

Preferred Experience

• Spanish speaking
• 2 + years’ admin support in a medical environment
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology.

Essential Functions/Responsibilities (other duties may be assigned):

• Check patients in and out of appointments 
• Answer phone and route to appropriate department (billing, admin etc.)
• Schedule active patients and evaluations (reschedule for cancellations / no-shows) 
• Collect copays / deductibles due from family at the time of service
• Complete successful intake process for all new patients (obtaining patient information, checking eligibility & benefits, obtaining doctor’s orders etc.) 
• Prepare correspondence to doctors and insurance companies
• Keep notes about pending & current appointments for therapists (parent updates, cancellation reasons, patient’s primary language) 
• Maintain a patient waitlist for all services. 
• Other duties as assigned

Benefits that set us apart– Exceptional earnings potential! One of the best you will find.

• Competitive compensation with monthly incentive bonuses
• Paid Time Off
• Paid federal holidays
• Up to 5 days off during end of year shutdown
• Health, Vision, and Dental insurance to full time employees
• Health Savings Account and Flexible Spending Account
• Voluntary Life Insurance, Long Term Disability and Short Term Disability
• 401K to full time employee
• Mileage reimbursement

Interested candidates, please contact Erica Hill at erica@therapysmarts.net